The short version
Coglass is billed monthly with no minimum term. You can cancel whenever you like, you keep access until the end of the month you've paid for, and we don't bill you again after that. We don't normally refund part-months, but if something has gone wrong at our end, talk to us — we'd rather sort it out than stand behind a policy.
Your free trial
New accounts get a 14-day free trial on the plan they choose. There is one free trial per company; if your company has had a Coglass trial before, a new subscription starts and is charged straight away. We take your card at sign-up but charge nothing during the trial. Cancel before the trial finishes and you are never billed — you pay nothing at all. If you do nothing, the trial becomes a paid subscription and the first payment is taken on the day it ends. We will email you before that happens, so it should never be a surprise.
How to cancel
Either:
- Sign in at accounts.coglass.co.uk, open Manage billing and cancel your plan there, or
- Email contact@coglass.co.uk from the address on the account.
We'll confirm by email. If you don't get a confirmation within one working day, assume it hasn't reached us and chase — don't rely on an unanswered cancellation.
When cancellation takes effect
Cancelling stops the next payment. Your subscription runs to the end of the period you have already paid for, and you keep full access until then — we don't cut you off the moment you cancel. After that date no further payments are taken and your account becomes read-only: everyone can still sign in, see and export what's there, but new orders and messages are switched off until you subscribe again.
Refunds
Because you keep the service you've paid for until the end of the period, we don't normally refund part-months.
We will refund you where:
- you were charged after cancelling, or charged twice for the same period;
- you were billed following a mistake on our side;
- a fault at our end left the service substantially unusable for a meaningful part of the month, and we couldn't put it right.
Ask by emailing contact@coglass.co.uk. We aim to respond within two working days, and refunds go back to the card that paid, usually within 5–10 working days depending on your bank.
Changing plan
You can move up or down a plan at any time from Manage billing at accounts.coglass.co.uk, or by emailing us. The billing page shows any part-month charge or credit before you confirm the change.
Extras
Extra office logins and fitter logins are added and removed by you at accounts.coglass.co.uk (Billing → Extra logins), at the prices on our pricing page. An extra login you add is charged straight away for the rest of the current billing month, pro rata. When you remove one, the unused part of the month is credited on your next invoice rather than refunded to your card. You can't remove extras below the number of logins in use — remove a login in Coglass first. Shared inboxes are added by us at the price on the pricing page. All extras stop at the end of the period when you cancel. SMS credit beyond your plan's monthly allowance is bought in advance and isn't refundable once used. AI glass scans are unlimited and never charged. We don't bill usage in arrears.
If we end your account
If we have to suspend or close an account (for example for non-payment, or a breach of our terms), we'll tell you why and give you a reasonable chance to put it right first, unless the circumstances make that impossible.
Getting your data out
Your data is yours. You can download your customer list as a CSV from Coglass at any time. For a full export of your orders, customers and invoices, email contact@coglass.co.uk — before you cancel or after — and we'll send it.
After your subscription ends we keep the account read-only so you can still get at it. We don't delete it automatically today; if you want it deleted, ask us and we will.
Questions
Anything unclear, or something's gone wrong: contact@coglass.co.uk, or call 0121 517 0383.
Coglass is a product of Halliday Morrow Ltd, registered in England & Wales, company no. 17358542, VAT no. 526 4805 84, registered office 39a The Riddings, Sutton Coldfield, England, B76 1RW. This policy may be updated from time to time; the "last updated" date above reflects the current version.