Coglass in Malta: questions and answers
Prices, tax, support hours and how Coglass works for glaziers in Malta.
Can I use Coglass in Malta and Gozo?
Yes. Coglass is sold in Malta in euro, and quotes and invoices go out in euro.
How is VAT handled on my Coglass subscription?
Coglass is sold to VAT-registered businesses. Give us your Maltese VAT number when you sign up: no VAT is added to our invoice — you account for it under the reverse charge. For now you need a VAT number to subscribe.
Where is my data held?
In the EU — on servers in Germany.
What hours is support?
Our team is in the UK, one hour behind Malta. Email or call during business hours; we usually reply within one working day.
Can I message customers on WhatsApp?
WhatsApp is built and waiting on Meta's approval, so it's coming soon. Until then you can reach customers by email, SMS and the chat on your quote and tracking pages.
Does the phone app work without signal?
Yes. Surveys — measurements, drawings, photos, access notes and GPS — and fitting sign-offs are saved on the phone and sync when you are back in signal. The shop-floor iPad app also keeps working if the workshop wifi drops. The office web app needs an internet connection.
Does it work with Xero?
Yes. Invoices, payments and supplier bills push to Xero, coded to the accounts and tax rates you choose from your own Xero organisation.
Something else? Email contact@coglass.co.uk, see help & support, or compare plans in EUR.
Questions for another country: United Kingdom · Ireland · Australia · New Zealand · South Africa · Namibia · Botswana
Want to see it first?
Book a demo and we will show you Coglass on the kind of jobs you do.