Every message, on the job
Email, SMS and the customer chat on your quote and tracking pages — tracked against the order, so nothing is lost in someone's personal phone. Automatic updates go out as the job moves. WhatsApp is approved by Meta, and one-click connect is switching on shortly — included in your plan. Facebook Messenger is coming soon.
No sign-up. Click around a demo glazing company's day — sending is switched off, so nothing you do reaches anyone.
- No setup fee
- iPhone, Android & web
- Every feature on every plan
Inbox
Drawn illustration of the inbox.
Every customer conversation, linked to the job
No more hunting through WhatsApp to find what was said about a job. Every message is stored in Coglass against the order it belongs to.
Connect your channels
Connect your Gmail or Outlook mailbox in Settings — a one-time setup you do yourself. Texts go out through Coglass's own SMS service under your company name, with a monthly allowance on every plan. WhatsApp is approved by Meta, and one-click connect is switching on shortly — included in your plan, with its own monthly message allowance. Facebook Messenger is coming soon.
Message from the order
Open any order and reply by email or SMS from the order screen. The customer's contact details are pre-filled — no copying numbers between apps.
Replies come in automatically
Customer emails land in the Coglass inbox and can be linked to the right order in one click. Messages from the chat on their quote or tracking page go straight onto the order, with a notification to the office.
Set up automated notifications
Configure automation rules that trigger SMS or email messages automatically when job status changes — glass ready, fitter on the way, job complete. Your customers stay informed without anyone lifting a finger.
Start from templates
Automation rules come with ready-made messages for the common moments — booking confirmed, glass ready, on the way. Variables like {customerName} and {orderNumber} fill in from the job.
Full message history
Emails and chat messages are kept with the order, so anyone picking up the job sees what was said.
Every channel your customers use, in one place
Stop juggling WhatsApp on your personal phone, emails in Outlook and texts on another device. Coglass brings them all together.
- WhatsApp Coming soonSend and receive WhatsApp messages in Coglass. Approved by Meta — one-click connect is switching on shortly, included in your plan.
- SMS messagingText customers from any order. Sent under your company name through Coglass's SMS service, with a monthly allowance on every plan.
- Gmail integrationConnect your Gmail account — send and receive emails from within Coglass, tracked against jobs.
- Outlook integrationConnect Microsoft Outlook — full email integration with the same order-linked tracking.
- Automated notificationsTrigger SMS and email automatically when order status changes — glass ready, fitter en route, job complete.
- Custom automation rulesBuild your own triggers and actions — any status change, any channel, any message template.
- Ready-made messagesAutomation rules come with starter messages using variables like customer name, order number and quote link.
- Chat on your customer pagesCustomers message you from their quote or tracking page — no WhatsApp or app needed on their side.
- Full conversation historyEmails and chat messages are stored against the order — new staff can see the full picture straight away.
- Link messages to jobsIncoming emails show up with a one-click "link to this order" suggestion, so nothing needs hunting down.
- Notification alertsTeam members are notified when a customer replies — no messages left unread because they came in on someone else's phone.
- Facebook Messenger Coming soonAnswer your Facebook Page's Messenger enquiries from the Coglass inbox. Built, and waiting on Meta's approval.
More of Coglass
Keep customers informed without the extra effort
Book a demo and we'll walk you through it on the kind of jobs you do.
No sign-up. Click around a demo glazing company's day — sending is switched off, so nothing you do reaches anyone.